Record image not showing in Global Search

Problem

Just after installing the v9 update for our MS Dynamics CRM 365 instance, we started to notice that when using global search, the resulting case records where not showing the record image, instead, it was always showing the default entity image.

Solution

Problem resides in the fact that after installing new versions sometimes there are configurations that are set back to the original values, this means that we need to configure them again. To solve this issue, just go to the Entity configuration and select “Entity Image” in the Primary Image field, before doing that probably it could be empty or set to [None].

1

Hope it helps.

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